1. Overview

At Nicochem Trading L.t.d, we strive to ensure that all our products meet high quality standards. If you are not satisfied with your purchase, you may request a return or refund under the conditions outlined below.

2. Returns Eligibility

You may request a return if:

The product is defective or damaged upon delivery
You received the wrong item
The product is unused, unopened, and in its original packaging

Returns must be requested within 14 days of receiving the order.

3. Non-Returnable Items

The following items cannot be returned:

Opened or used products
Custom-made or special-order items
Products not in their original condition
Clearance or discounted items (unless defective)
4. Return Process

To initiate a return:

Contact us at [your email address] with your order number and reason for return
Attach photos if the item is damaged or incorrect
Wait for approval and return instructions

Do not send items back without prior approval.

5. Refunds

Once your return is received and inspected:

Approved refunds will be processed within 5–10 business days
Refunds will be issued to the original payment method
Shipping costs are non-refundable (unless the return is due to our error)
6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us to arrange a replacement.

7. Shipping Returns
Customers are responsible for return shipping costs unless the item is faulty or incorrect
We recommend using a trackable shipping service
8. Contact Information

For any questions regarding returns and refunds, please contact us:
Email: [your email] Phone: [your phone number]

9. Changes to This Policy

We reserve the right to update or modify this policy at any time without prior notice.